The Department of Telecommunications (DoT)  said it revised the policy for issuance and renewal of no objection certificate (NOC) for rent and sale of international roaming SIM cards and global calling cards of foreign operators in India.

“The revised terms & conditions strengthens the mechanism to protect the interests of the Indian public visiting abroad and also streamlines the procedures in line with the other licenses/registrations,” said Ministry of Communications in a statement.

The revised policy mandates the NOC holders to make provision for providing information regarding customer care service, contact details, escalation matrix, itemised bills, information related to tariff plans, services offered, etc, it added.

Provision has also been made to strengthen Billing and consumer grievance redressal mechanism to facilitate time bound resolution of grievance by the NOC holders with provision for Appellate Authority in DOT.

Further, the revised policy also streamlines the application process/ other procedures for the NOC holders in line with the other licenses/ registrations etc. in the DOT and to facilitate the resolution/ management of the issues of the NOCs holders.

The revised policy became effective on January 12, 2022. The DoT  said the revised terms & conditions have been finalised by DoT after deliberations on the suo-motu recommendations of the Telecom Regulatory Authority of India (TRAI) on sale/rent of international roaming SIM cards, global calling cards of foreign operators in India, said DoT.