In the latest development, food delivery platform Swiggy has come under the scanner of the Food Safety and Standards Authority of India (FSSAI). This comes after multiple consumers complained about receiving poor quality and expired food products through its quick commerce platform Instamart. Following these complaints, the food safety regulator issued nine show cause notices to the company. Swiggy, however, clarified that a separate regulatory order involving its subsidiary was related only to a licensing procedure and had no connection with food quality or food safety.
FSSAI issues 9 notices after complaints
FSSAI has sought explanations from Swiggy Instamart after several consumers reported receiving poor quality food products through the platform. The regulator issued a total of nine show cause notices and also sought details about the company’s complaint resolution mechanism and quality control processes.
What were complaints related to Swiggy?
According to the complaints, customers allegedly received products such as spoiled milk, rotten eggs, expired whey protein, contaminated baby formula and other packaged food items. These complaints raised concerns over the quality of food products being delivered through the platform.
What did Swiggy say?
Amid the scrutiny, a prohibition order issued to Swiggy’s subsidiary, Toing, also attracted attention. However, Swiggy clarified that the order was not related to any deficiency in food quality or food safety. The company said the issue was purely linked to certain administrative details under its FSSAI licence that had not been updated on time.
Revised licence issued, no penalty imposed
Swiggy said it submitted all the information and documents sought by the authorities. After completing the required process, a revised FSSAI licence was issued on July 9. The company added that no financial penalty has been imposed and the development will not affect its food delivery or quick commerce operations.
What was the response of the company
Swiggy also acknowledged that it did not immediately disclose the development to the stock exchanges. According to the company, it first completed the necessary legal and administrative review before making the information public. Meanwhile, experts have advised consumers to carefully check the packaging, expiry date and overall condition of food products at the time of delivery. If any item is found to be spoiled or expired, customers should first report it to the company. If the issue is not resolved, they can file a complaint through FSSAI’s grievance portal.
As online food delivery and quick commerce continue to grow, experts say maintaining food quality and safety standards remains the responsibility of companies, while consumers should also inspect every delivery carefully before use.
