Tata Group Chairman N Chandrasekaran, in a statement on peeing incident on Air India flight AI102, said the incident has been a matter of personal anguish to him and his colleagues at Air India. He acknowledged the airline’s response should have been much swifter in the matter.
“Incident on Air India flight AI102 on 26 Nov 2022, has been a matter of personal anguish to me & my colleagues at Air India. Air India’s response should’ve been much swifter. We fell short of addressing this situation the way it should’ve been,” said Chandrasekaran in a statement issued on Sunday.
“The Tata Group and Air India stand by the safety and well-being of our passengers and crew with full conviction. We will review and repair every process to prevent or address any incidents of such unruly nature,” he added.
The statement comes a day after the accused Shankar Mishra was remanded to 14-day police custody.
Air India also de-rostered four cabin crew members and the pilot of the New York to Delhi flight on which a Business-class passenger, in an inebriated condition, urinated on a co-flier, a 70-year-old woman.
Cambell Wilson, the CEO of the Tata Group airline, also issued a statement, admitting that the incident could have been managed better by the crew. He said four crew members and one pilot on the AI-102 flight, where the incident occurred, have been issued show-cause notices and de-rostered by the airline.
“In the instance of the incident onboard AI-102 operating between New York and Delhi on November 26, 2022, four cabin crew and one pilot have been issued show cause notices and de-rostered pending investigation,” Cambell said. The airline crew did not report the incident to the authorities after the accused initially reached a settlement with the victim, who later retracted and informed the police after remunerating on the matter. He was let off by the airline with a 1-month ban.
