Due to the ongoing lockdown across the country, several customers are unable to service vehicles that are scheduled for maintenance. Amid such a situation Tata Motors has announced that the customers whose warranty and free service period (not kms.) are due to expire between 1st April 2021 and 31st May 2021, will be extended till 30th June 2021.
Dimple Mehta, Head – Customer Care (Domestic & IB), PVBU, Tata Motors said, “The Covid 19 upsurge has led to restrictions on movements and customers across the country are unable to bring or send their vehicles to our authorized service centers for scheduled maintenance or repairs. Hence a challenge when warranty and free service periods as per policy norms get expired during the on-going lockdown.”
“We are committed to our customers and are offering them utmost support in these tough times by extending their warranty and free service period till 30th June 2021. Through this initiative, we are enhancing our brand connect with customers and are offering them a hassle-free ownership experience,” he added.
Meanwhile, Tata Motors has increased the prices of its passenger vehicles, averaging 1.8%, depending on the variant and model. The increased prices came into effect earlier this month on May 8. The company informed that it will offer protection from the price increase to customers who have booked Tata passenger vehicles on or before 7th May.
The carkmaker had also recently announced that it has set in motion a comprehensive ‘Business Agility Plan’ to protect and serve the interests of its customers, dealers and suppliers.
It is worth adding that Tata Motors has expanded its service footprint over the years and today has over 608 service centres across over 400+ locations in the country. In case of any emergency assistance, Tata passenger car owners can contact 24X7 assistance team at 1800 209 8282.
The automaker has operations in India, the UK, South Korea, Thailand, South Africa, and Indonesia through a strong global network of 103 subsidiaries, 10 associate companies, 3 joint ventures and 2 joint operations as on March 31, 2020.
